From January 1, 2025, cash payments will no longer be accepted on buses. Passengers will be able to pay using the following methods: CeKR payment card, Mastercard, Visa, BA Maestro. For those who prefer to pay with cash, tickets can still be purchased at the sales point located at the main bus station in Kranj.
Types of tickets based on their validity period
A ticket based on its validity period (monthly, annual) is issued on a contactless smartcard (hereinafter smart card). When purchasing a ticket for the first time, the user needs to pay a user charge in the amount of 5€. A non-functional smartcard is deposited with the transport operator and the user is issued a new one free of charge. If a smartcard does not function due to having been damaged, to wit destroyed through want of care while it was used the costs of a new smartcard are borne by the user. If a smartcard is no longer needed, the user can give it back. Provided that the smartcard is undamaged, the user will be reimbursed for the card.
Validity of tickets
A daily (individual) ticket comprises an unlimited number of rides for all the lines defined by an applicable Decision on the Specification of Obligatory Lines and Timetables on the date when the ticket has been issued. A daily ticket is not made out in the name and is valid for the holder.
A monthly ticket comprises an unlimited number of rides for all the services of urban liner transport; it is valid from purchase daytill the last dayof the month that it was purchased. A monthly ticket is made out in the name of the user and shall not be used by another user.
An annual ticket comprises unlimited number of rides for all the services of urban liner transport; it is valid from the day it was purchased till end of the month when it was purchase in the following calendar year. An annual ticket is made out in the name of the user and shall not be used by another user.
A ticket based on its validity period (annual, monthly), issued for one of the urban transport routes is valid for all the routes of urban transport as well as for the rest of Alpetour’s buses in the interurban liner transport on the chosen route.
A ticket based on its validity period (annual, monthly), issued for one liner transport route is valid for the recorded route in the liner as well as urban transport.
A smartcard is a valid proof-of-payment after it has been registered, i.e. after the user has tapped it to the smartcard reader located at the bus entrance door.
During the ride, the user shall have the ticket on themselves at all times and shall produce it at the request of either the bus operator or ticket control personnel for inspection.
Daily ticket discounts:
children who travel individually
- prior to attaining the age of six, they travel free of charge
- those having attainted the age of six pay 50 % of the fare until they have attained the age of fifteen,
party of passengers up to fifteen years of age
- those not having attained the age of fifteen and travelling as a party pay 50 % of the fare, the accompanier of the party travels free of charge.
party of passengers having attained the age of fifteen
- children over fifteen years of age, youth and adults who travel as a party, pay 80 % of the fare. The discount is calculated if there are at least 5 parsons to a party.
An accompanier of children and youth (one per 6 persons) travels free of charge.
An accompanier of adults is considered a member of the party and shall pay the same fare price as the party.
Ticket return
Owing to the change of the place of residence, employment etc. (which is documented by appropriate evidence), the user can return or change the ticket (this does not apply to pupil and student tickets). The user shall be reimbursed the amount of fare that has not been used at the price applicable at the time of the purchase without any interest; however, the method of payment for the ticket and the day of its being returned, to wit changed. Furthermore, for the time when due to poor health or other objective reasons the user will not be able to use bus transport, he or she may – upon submitting of appropriate documents – deposit the ticket. He or she will be reimbursed the outstanding amount of fare as of the date the ticket has been deposited with the transport operator. The claim for the past period will be approved provided that medical certificates have been submitted.
The outstanding amount of the fare is reimbursed according to the transport operator’s records. The reimbursement of the outstanding amount of fare as regards pupil and student tickets is performed in compliance with the provisions of the Rules on the Subsidised Transportation Performance; the latter specifies that the user can return the ticket prior to the commencement of its validity (prior to the first day of the month to which it applies). The entire amount that has been paid up is reimbursed. It is not possible to return the ticket during the period of its validity, which excludes the annual tickets being returned. The outstanding amount of fare is reimbursed in compliance with the provisions of the Rules on the Subsidised Transportation Performance.
Abusive practice
The following are the acts which the transport operator defines as abusive practices of validity period-based tickets:
- if an above ticket is used by a person other than the one recorded on the ticket
- if it is used for another, to wit a longer route in the public liner transport other than the public transport service it has been issued for
- if it is used on the days when its use is not allowed
- if it is used despite the fact that the period it has been issued for has either expired or has not begun yet
- if the ticket has not been registered
- if the ticket appears on the list of the tickets that have been revoked
The procedure of confiscating abused ticket by ticket control personnel.
The criminal conduct from the section immediately above identified by ticket control personnel is subject to sanctions, i.e. paying alternative fare in the amount of twentyfold the value of a daily ticket on the entire route.
If the passenger fails to pay the fare mentioned in the previous paragraph, ticket control personnel confiscates the ticket.
The procedure of confiscating abused ticket by ticket control personnel.
- Even though the passenger in question pays a daily ticket it will be confiscated by ticket control personnel in the following cases:
- if the ticket is used by a person other than the person recorded on the ticket;
- if the ticket appears of the list of confiscated tickets
- If the passenger pays the fare, ticket control personnel does not confiscate the ticket the passenger tried to abuse in the following cases:
- if the passenger tries to use the ticket on a line in interurban liner transport other than the urban transport service it has been issued for
- if the passenger tries to use it although the period the ticket has been issued for has either expired or has not begun yet
It is mandatory for the passenger to pay a daily fare from the boarding to the destination stop. If the passenger refuses to pay the fare, he or she has no right to ride and has to leave the bus.
- Exception: a bus operator shall not refuse to give a ride to an elementary school pupil even though he or she has no valid ticket or money to pay the fare. In case of control, the bus operator shall acquaint ticket control personnel of the situation without delay after the latter have boarded the bus.
Return of confiscated ticket.
The beneficiary who has been confiscated their ticket can – upon paying the alternative fare in the amount of twentyfold the value of a daily ticket – take possession of the ticket at the ticket office.
A passenger can purchase a new ticket subject to the payment of a surcharged fare.