Frequently asked questions

Thank you for
choosing public transport to explore Slovenia. Here’s what you need to know
about using Arriva buses and buying tickets as a foreign visitor.

Ticket
Options

• IJPP Card
  Available only in Slovenia. It allows you to buy tickets online via
  ijpp.arriva.si, but you must first obtain the IJPP card at a larger bus or
  train station (IJPP selling points). The card is not available abroad and
  cannot be shipped.
• Tickets without the IJPP card
  You can buy single tickets in person at any IJPP selling point (e.g.
  Ljubljana Bus Station, railway stations, or major town stations). No IJPP
  card is required.
• Buying from the driver
  If you’re boarding at a stop without a ticket office, you can buy your
  ticket directly from the driver.
  Cash only – we kindly recommend preparing the exact amount, as
  drivers may have limited change available.
• Valid ticket required
  You may only travel with a valid ticket. Please make sure to purchase your
  ticket before boarding or directly from the driver.

At the
Airport (or any other bus stop without a ticket point)
There is no ticket office or ticket machine at the airport.
If you’re taking an Arriva bus from the airport, you can buy your ticket
directly from the driver.
Payment is cash only – please have the exact fare ready, as
drivers may not always be able to provide change. 

Additional
Information

• No reservations
  Slovenian public bus transport does not offer seat reservations. On
  popular routes, buses may fill up quickly.
• Luggage
  One piece of checked luggage is free. Each additional item costs €1.30.
  Checked luggage must be under 30 kg and smaller
  than 100 × 60 × 30 cm and must be stored in the luggage
  compartment.
  Smaller hand luggage can be brought into the passenger area free of
  charge.
• Schedules and bus stops
  Route and timetable information is available at arriva.si.
  Buses depart on time – we recommend arriving at the stop a few minutes
  early.

For any
questions, contact us at info@arriva.si.
We wish you a smooth and pleasant journey through Slovenia.

Transport of bicycles on a bus is enabled on interurban buses, but only under those conditions:

– the bus has to have a large trunk
– there is enough space in the trunk (priority has personal luggage of passengers)
– the bicycle is not dirty, so that the luggage of other passengers will not be dirty
– a safe storage of bicycles is enabled, so that the luggage of other passengers will not be damaged.

It is not possible to transport bicycles on heavily occupied lines (Coast, Gorenjska).

On interurban buses transport of live animals is not allowed.

Exceptions are:

• police dogs and mountain rescue dogs accompanied with a guide. They have to be on a leash and must wear a muzzle. The price is as defined in the price list.
• guide dogs for the blind and partially sighted, assistance dogs for the disabled. Transport for them is free of charge. The dogs do not need to wear a muzzle.

Transport of the dog is enabled only if the passenger takes full responsibility for him and guaranties that the dog fulfils all conditions according to veterinary legislation (entrance to public spaces and means of public transport).
Dirty and wet dogs cannot be transported. In case of overcrowding of the bus dogs cannot be transported.

As hand luggage smaller animals can be transported. They have to be in a proper container (transporter as you use to transport your small animal to the veterinarian), so that other passengers are not endangered, obstacle or disrupted and also the animal feels safe.
Dangerous and poisonous animal cannot be transported. Animals cannot move free on the seats or the vehicle and they cannot tarnish the vehicle. Transport of smaller animals will be performed only if the passenger takes full responsibility for the animal and guarantees that the dog fulfils all conditions according to veterinary legislation (entrance to public spaces and means of public transport).

In case of overcrowding of the bus dogs cannot be transported.

Transport of smaller animals that are transported as hand luggage is free of charge.

Also on buses the safety belt usage is mandatory on all vehicles that have safety bels installed.

An exception are buses of city transport and buses with standing capacity, where the passengers are standing.

The bus stops near the Kranj railway station is named KOLODVOR, the bus stops located at Ljubljanska road near the railway station is called KRANJ ŽP.

Names of bus station of the public passenger bus transport (interurban and urban) are defined in the register of Slovenian Roads Agency. On 1. 12. 2013 the name of the main bus station KRANJ was changed to KRANJ AP.

Main bus station Kranj, also main bus station Ljubljana, can in our timetables search be found under Kranj AP (and Ljubljana AP).

We perform daily connections from Gorenjska to Ljubljana and back. On Celovška road we stop at following bus stops:

Direction from Gorenjska to Ljubljana:

• Šentvid,
• Trata,
• Slovenija avto
• Kino Šiška,
• Tivoli and
• main bus station.

Direction from Ljubljana towards Gorenjska:

• main bus station,
• Tivoli,
• Kino Šiška
• Slovenija Avto (Remiza – pri Lpp),
• Trata and
• Šentvid.

Together with company LPP we operate bus transport on relation airport Brnik – Ljubljana. On Dunajska road we stop at following bus stops:

• Črnuče (Rogovilc),
• Ruski car,
• AMZS,
• Stadion Bežigrad,
• Viadukt and
• main bus station.

IMPORTANT!!! The above mentioned bus stops are operated also by city transport Ljubljana buses. We kindly ask you to wait and enter our bus at the beginning of the bus stop.

In accordance with the Decree on regulating bus traffic in the Municipality of Maribor, intercity buses may not pick up and transport passengers between two stops within the Municipality of Maribor.