Privacy statement | Arriva

Privacy statement

Privacy statement

Arriva Slovenia takes the protection of personal data and your privacy very seriously and we want you to feel safe visiting our website. “Personal information” means any information related to you personally, such as your name, e-mail address, postal address, phone number. For better understanding of how we collect and use your personal information and before you provide your personal information to us, please read this Privacy Statement. This Privacy Statement may be updated periodically so please visit this page before you submit any personal information .

When do we collect personal information? We collect your personal information when using our web site for:

  • signing up for the newsletter or sending an online order or an inquiry,
  • applying for a job,
  • submiting any other inquiries through the Internet.

What personal information do we collect from you? For the purposes of newsletters, online orders or inquiries we need to collect the following personal information:

  • name and surname
  • mailing address
  • phone number
  • e-mail address
  • any other personal information you submit with the application for the job
  • any other information that you provide to us voluntarily.

Why do we need your personal information? Collection and processing of your personal data are needed for:

  • handling your orders and reservations
  • responding to inquiries, comments, suggestions, and provide additional information and offers related inquiries
  • communication with you, sending our newest tourist and other offers (Newsletter)
  • processing your job application.

Who will have access to your personal information? Personal information collected through our website can be shared within our company. We may disclose your information to the government, if it is dictated by law. Furthermore, the information may be forwarded to our legal heirs and suppliers that we engage for handling the data collection for us.

Transfers of personal data overseas Given that the Internet is a global community, using the Internet to collect data necessarily involves the transmission of data across international boundaries. Therefore, when browsing our site and entering personal information you give us the permission for the processing of data on this basis.

The use of cookies During your visit to our website, we use cookies to identify users. Cookies are small files that are stored temporarily on your hard disk. Our cookies do not contain personal information, so your privacy is well protected. After visiting the site, the cookie is overwritten by a new application.

Of course, you can visit our website without cookies. Most browsers automatically accept cookies. You can prevent cookies from being stored on your hard disk by selecting * in your browser settings to accept cookies. For details about this please refer to the instructions of your browser. If you reject the use the cookies, there is a possibility that you will not be able to visit all the content of our web site.

Hyperlinks to the other web sites Our web pages contain hyperlinks to websites that are owned and operated by third parties. These sites have their own privacy statements and we encourage you to read them. They regulate the use of personal information you provide when visiting those sites. We assume no responsibility for the privacy practices of such third parties. Visiting of such web sites is at your own risk.

Using Google Analytics Our website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer in order to analyze the use of the site and your navigation through the page content. The information about you web navigation generated by the cookie (including your IP address) is sent to Google servers in the U.S. and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other activities related to Internet services. You may refuse the use of cookies by changing the browser settings, you can reduce or disable access to certain content on this website. By using this site you agree to the processing of data carried out by Google as described above.

Your Rights You have the right to request a copy of your personal information we have collected and to request a correction of any inaccuracy you may find. If you have any questions or comments regarding this Privacy Statement, please contact us. 

INFO centre

INFO Centre of group Arriva Slovenia

Phone number for calls within Slovenia:

090 74 11


(fixed call cost from Telekom 0,4172 EUR/call, costs for calls from other operators defines each operator.)

Our operators use internal, regularly updated databases and websites of our business partners to provide our callers with accurate data.

Information at out INFO centre are at your disposal from 6.00 till 18.00 o’clock at workdays, at Saturdays,  Sundays and on holidays our INFO Centre is closed.

We will provide you with information also at the location of our INFO centre; this is at Mlinska ulica 28 in Maribor.

Charter transport

General terms and conditions for charter transport in road traffic at group Arriva Slovenia.

 General Terms for Charter transports 

International transport

General terms and Conditions for passenger and luggage transport  at international transport for companies of group Arriva Slovenia.

 General terms and Conditions for passenger and luggage transport  at international transport

IJPP Arriva web sale

General Terms and Conditions of IJPP Arriva web sale of group Arriva Slovenia.

 General Terms and Conditions of IJPP Arriva web sale