Your opinion matters – Share it with us! | Arriva

Your opinion matters – Share it with us!

Your opinion and impressions, whether this are suggestions, comments or criticisms are very valuable directions for us to perform our work better.

Izgubljeno

Group Arriva Slovenia is committed to provide quality service that meets the requirements of our customers.

Effective complaints handling when things go wrong is crucial to improve our services and the overall picture of Arriva Slovenia in the eyes of our customers.  The way we deal with our customers and their complaints and what we learn from their experiences, says a lot about our organization.

Proper handling of complaints is not the responsibility of only one person. Each employee of the Arriva Slovenia plays its part so that:

  • Complaints are being handled effectively,
  • We learn from complaints and
  • By this become even more successful in what we do.

In case of unexpected problems, three things are important to our customers:

  • Where can I complaint?
  • How can I state my complaint?
  • How seriously will my complaint he to addressed?

Vaše mnenjeThe opinion of our customers is helping us to perform our services better. We invite you to send us your experiences, opinions and comments, to:

 

 

BU ILIRSKA BISTRICA

Kolodvorska 11

6000 Koper

T: +386 (0)5 6625 100

F: +386 (0)5 6625 109

BU LJUBLJANA

Središka ulica 4

1000 Ljubljana

T: +386 (0)1 5471 186

F: +386 (0)1 5471 192

BU KOPER

Kolodvorska 11

6000 Koper

T: +386 (0)5 6625 100

F: +386 (0)5 6625 109

BU NOVO MESTO

Topniška 1

8000 Novo mesto

T: +386 (0)7 3321 123

F: +386 (0)7 3324 091

BU MARIBOR

Minska ulica 1

2000 Maribor

T: +386 (0)1 5471 180

F: +386 (0)2 2350 118

BU PTUJ

Puhova ulica 14

2250 Ptuj

T: +386 (0)2 7793 161

F: +386 (0)2 7712 931

BU SLOVENSKA BISTRICA

Kolodvorska ulica 10

2310 Slovenska Bistrica

T: +386 (0)2 8181 557

F: +386 (0)2 8185 422

INFO centre

INFO Centre of group Arriva Slovenia

Phone number for calls within Slovenia:

090 74 11

info

(fixed call cost from Telekom 0,4172 EUR/call, costs for calls from other operators defines each operator.)

Our operators use internal, regularly updated databases and websites of our business partners to provide our callers with accurate data.

Information at out INFO centre are at your disposal from 6.00 till 18.00 o’clock at workdays, at Saturdays,  Sundays and on holidays our INFO Centre is closed.

We will provide you with information also at the location of our INFO centre; this is at Mlinska ulica 28 in Maribor.