Single City Card Piran
As from 1 February 2014, at the city passenger transport of Piran was introduced a new contactless single city card service. Payments with the single city card was initially introduced for the city bus transport and afterwards the same smart card will be also used for payments of other city services.
The single city card is one of the biggest changes in the manner of payment for the city passenger transport services at Piran. The smart cards will introduce a modern electronic payment system, which will provide easier, faster and more flexible use of public transportation. The transition to a new system is primarily an advantage in the users’ friendly city passenger transport services, as the smart card will provide a detail counting survey over the passengers and control over the individual departures density, in order to provide easier planning of changes in the bus line scheme and time table.
The novelty in the city passenger transport is a free-of-charge change of buses within 30 minutes from the validation for the first bus travel, as well as the possibility of payment of services through the Moneta mobile phone and payment for more passengers at once.
Holders of current Arriva cards can exchange those for a new Single City Card Piran at our selling point AP Lucia, Obala 114. The old Arriva card will be replaced free of charge.
CONTACTLESS SMART CARDS
New single contactless smart cards are blue and will gradually replace bus ticket cards and the system currently applied in the Piran city passenger transport.
The VALUE CARD bears no name and is transferable. It will provide a free-of-charge change of buses within 30 minutes from the payment/validation for the first bus travel. The value smart card will be chargeable with up to EUR 50 credit.
The TIME CARD will replace the currently valid monthly tickets. It is issued to a specific holder and is not transferable. It enables an unlimited number of rides on all city bus routes. The monthly time card can only be obtained from the Lucija Bus Station selling point, Obala 114, where we will register the right of use for an individual type of monthly time card. When buying the time card for the first time, you will have to identify yourself with an ID document, but without any ID photo to be put on.
The time cards can be topped at the ticket vending machine and any other selling points, where the monthly validity of the card can be renewed for the next month after paying for the appropriate monthly ticket. In addition to a monthly ticket, the time card can be topped up with a credit (up to €50) which is then used in the same way as cash or for paying for other services that will be included in the single city card system. If you have a valid monthly ticket loaded on your time card, the system will register the monthly ticket and will not deduct the amount of fare. When the system detects that no valid monthly ticket is loaded on the card, it will automatically deduct the fare from the balance on the card.
The single city card is permanen.
PROTECTION, LOSS, THEFT OF THE SMART CARD
The single city card may be kept in a hard or soft plastic wrap. When validatingthe card, it is not necessary to take out the card from the wrap, if the card is attached to a pendant or a strap, but in no case the card should be holed as it contains a chip with an antenna. The smart card may be kept in the wallet or purse without any fear to cause any discharge by a magnet or other type of damage to other bank or credit cards. It is recommended to take out the smart card prior validation in order that the validator will properly recognize it, if other no-contact smart card are kept beside it.
Loss or theft of a single city card must be immediately reported on the telephone no. 05 671 31 22 before going to our ticket selling point t the Lucija Bus Station, Obala 114. The costs of replacement of a lost or stolen smart card is EUR 10 (handling costs: EUR 7.5 and card: EUR 2.5).
Time card: an ID document will be required upon the issue of a new smart card. As all time cards are issued to the name, monthly bus fares and other credit value may be refunded to the newly issued smart tme card (refund will be made only 48 hours after the loss or theft has been reported).
Value smart card: as the smart card holds no name, any credit existing before the loss or theft is non-refundable.
If you find a card, please return it to the Arriva Ticket Office (Lucija Bus Station at Obala 114, Lucija).
SALE AND TOPPING-UP OF CARDS
You can also buy value cards at ticket vending machines, which means that the single city card is available 24 hours a day.
The purchase procedure at a ticket vending machine is simple. A button "Nakup nove kartice" (Buy new card) appears at the bottom of the touch screen. The purchase procedure starts when you press the button. First select the method of payment (cash, bank or credit card, Moneta) and pay for the card. The price is the same as at other points of sale, i.e. €2.5. The ticket vending machine issues the card and the procedure is completed. If you buy a card with cash and insert more than €2.5 in the ticket vending machine, the machine instructs you to touch the card scanner with the new card so that the surplus amount can be credited to the card. The ticket vending machine guides the user through the procedure by voice and written instructions on the screen.
THE TICKET VENDING MACHINE DOES NOT RETURN CHANGE
If you insert more money than required when paying for a monthly ticket at the ticket vending machine or buying a new single city card, the surplus amount is added to the selected card as a credit.
Depending on the type of card, you can use the credit to pay for a ride or a monthly ticket for the next month, to pay for a ride for another person or to pay for other services included in the single city card system (not included at the stage of implementation of the new system).
If you do not want to add credit to the card in this way, prepare the exact amount when buying a card or topping it up.
WHICH ID DOCUMENTS DO I NEED?
No ID document is required for the purchase of a VALUE single city card.
No ID photo is required for the purchase of a TRAVEL single city card. The right to use a monthly bus ticket is recorded on the travel card. Different rights require different ID documents.
1. Student’s monthly time card (pupils/students)
- Duly filled in, signed and stamped Certificate of Recorded Entry issued by a respective school or educational institution.
- personal ID document or Index for adults
2. Basic worker’s monthly time card
- ID document
Passenger transport is free of charge for children up to 4 years.
You do not need to replace your time card, if your passenger's status changes, only the right to another type of monthly ticket will have to be recorded on your card.
WHAT CAN I DO AT A TICKET VENDING MACHINE?
A ticket vending machine enables you to:
- buy a new Single City Card;
- top-up the value card with a credit amount;
- top-up the time card with a monthly ticket and/or credit amount;
- check the card balance and print it out;
- extend the subsidised monthly tickets.
The user interacts with a ticket vending machine via its touch screen. Buttons for selecting the procedures appear on the screen and the user touches them with their finger.
How do I pay at a ticket vending machine?
- with banknotes of €5, €10, €20 and €50
- with €1 and €2 coins
- with cents (€0.05, €0.10, €0.20 and €0.50) not exceeding €10 in total (this restriction is due to technical limitations of the ticket vending machine)
- with payment and credit cards: Diners, BA Maestro and MasterCard
- using the Moneta mobile phone application.
The minimum amount of credit at a ticket vending machine is €1 and the maximum is €50.
Ticket vending machines do not return change
If you insert more money than required when paying for a monthly ticket at a ticket vending machine or buying a new single city card, the surplus amount is added to the selected card as a credit.
Depending on the type of card, you can use the credit to pay for a ride or a monthly ticket for the next month, to pay for a ride for another person or to pay for other services included in the single city card system.
If you do not want to add credit to the card in this way, prepare the exact amount when buying a card or topping it up.
Error in recording
If an error occurs while the ticket vending machine records the credit amount or monthly ticket on the card, please inform on the following number: 05 671 31 22, also specifying the ID number of your card, or write to email@example.com.
It is only possible to enter the bus through the front door next to the driver. The ride must be paid immediately after entering the bus, by validating the card. There is one card reader (validator) on every bus – it is located next to the driver and is intended for paying for the ride for one or several passengers with the same card and/or with a mobile phone.
To validate the card, the user touches the validator with their card, close to the image of a hand holding a card. The card must be validated upon every entry to a bus, even when switching buses. Free tickets must also be validated.
Validation of the value card
Upon validation, the system deducts the amount of a single fare from the credit balance. The deducted amount and the balance on the card appear on the screen. If you switch buses within 30 minutes, touch the validator with the value card and the system will only record the ride. The word PRESTOP (switch) appears on the validator screen. The card balance appears on the screen and no amount is deducted from the card.
Validation of the time card
Upon validation of the time card, the system will first check whether the card has been topped up with a valid monthly ticket. If it has, the system will choose this payment method and will not deduct any credit from the card. The monthly ticket on the single city card is valid from the first day of the current month up to the first day of the following month. If the system detects that the card is not loaded with a valid monthly ticket, it will deduct the applicable fare that also includes the 30-minute bus switching option.
If after the validation the card is again in contact with the validator on the same bus, the words ŽE VALIDIRANA (already validated) appear on the screen. The card balance is shown again.
Sound and light signals of the validator
- GREEN TICK – successful validation is confirmed with a sound signal and a green tick in the upper-left corner. Both signals are also activated when switching buses and validating the card.
- YELLOW BLINKING LIGHT – A yellow blinking light in the middle of the screen means that the system is functioning and is waiting for the validation.
- RED CROSS – A small red cross flashes in the upper-right corner, accompanied by a sound signal, thus indicating that the card is invalid.
- RED LIGHT – A red light in the middle indicates an error or system breakdown.
Paying for the rides of several passengers
The rides of several passengers are paid from the available credit on the value or time card. Please tell the driver to select the desired number of tickets on a special terminal and then touch the validator with the card. The 30-minute bus switching period applies to all passengers travelling with you, but only if you travel together.
Free bus switching
To be able to switch buses free of charge you must validate your card each time you switch bus – within 30 minutes from the first validation. The ride on a bus you entered by switching buses can be longer than the 30-minute period and/or can last until the terminal station of the bus route.
Bus switching is considered to be any ride that takes place within 30 minutes after paying for the first ride.
PAYMENTS WITH MONETA
The new system also allows payments with mobile phones. This type of payment does not allow free-of-charge change of buses within 30 minutes. The information on connection to the Moneta services are available at www.moneta.si, supported by mobile phones operators Telekom, Simobil and Debitel.
On the bus: this type of payment is available by calling the standard phone number 1899 for payments with Moneta; after making the call, put your mobile phone on the card reader placed next to the bus driver. This type of payment does not allow free-of-charge change of buses as well as the payment of travels for more than one person.
On the ticket vending machine: follow the instructions on display, dial 180 on your mobile phone and put your mobile phone on the card reader and recorder.
Call 05 671 31 22 for further information and instructions.
PAYMENT AND CARD VALIDITY CONTROL
Control on the buses is regulated by the document Rules on Internal Control of Arriva Slovenia Group.
Obligation of a user or a passenger is to buy a bus ticket before entering the bus and to validate the same at the entry on the bus.
Bus fare payment is controlled at the entry on the bus by a bus driver or a controller of the concession provider Arriva Dolenjska in Primorska d.o.o.
Bus tickets and single city cards validity is controlled also during the bus ride. On request of an Arriva’s controller you will have to hand over the bus ticket or single city card for further electronic control of bus fare payment and you will have to identify yourself with an ID document containing your personal photo. A passenger without a valid bus ticket or single city card will have to leave the bus upon the request of the Arriva’s controller. If a passenger travels without a valid ticket or single city card, or does not want to identify him/herself with an ID document containing a personal photo, the Arriva’s controller may seize his/her bus ticket or single city card.
Bus fare paid by a mobile phone is controlled by the Arriva’s controllers in the manner that, upon request, a passenger has to call the phone no. 1899 and has to scan his/her mobile phone on the controller’s card reader, which will verify the payment; the correct payment will be displayed on the controller’s card reader. A passenger, who has not paid for the ride or refuses to undergo the payment control, will have to leave the bus on controller’s request. Any reference to malfunction of a mobile phone shall be deemed as non-payment of a bus ticket or single city card.
Users of time cards issued to the name have to identify themselves to the Arriva’s controller with an ID document containing their personal photo (ID card, passport, driving licence, bike licence, student’s ID Card).
A user or a passenger, who does not validate his ticket or single city card at the entrance, or does not want to cooperate with Arriva’s controller, or does not want to state his ticket or single city card ID , will be fined with a €40 fine.
The transporter will not refund the damage caused by the seized single city card containing a credit balance. Costs of re-issuance of the seized single city card shall arise to additional € 50.