Koper Card Plus | Arriva

Koper Card Plus

As from 1 October 2014, at city passenger transport in Koper a new ticketing system with a contactless Koper Card Plus card will be introduced. Payments with Koper Card Plus will initially be introduced for the city bus transport and afterwards the same card will be also used for payments of other city services.  

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Koper Card Plus is one of the biggest changes in the manner of payment for the city passenger transport services in Koper. With Koper Card Plus cards a modern electronic payment system will be introduced, which will provide easier, faster and more flexible use of public transportation. The transition to a new system is primarily an advantage in the users’ friendly city passenger transport services, as the card will provide a counting survey over the passengers and control over the individual departures density, in order to provide easier planning of changes in the bus line scheme and time table.

 

The novelty in the city passenger transport is a free-of-charge change of buses within 30 minutes from the validation for the first bus travel, as well as the possibility of payment of services through the Moneta mobile phone and payment for more passengers at once.

 

First 10 days, till 10 of October, all drives with new city buses will be FREE OF CHARGE, at the same time passengers, who will purchase a time (monthly) card or a value Koper Card Plus card, will receive a gift – the key that opens the city gates and allows you to explore easily the city centre of Koper.

 

Holders of current Arriva cards can exchange those for a new Koper Card Plus at our selling point Bus station Koper, Kolodvorska 11. The old Arriva card will be replaced free of charge.

 

We wish you a safe and pleasant ride.

Arriva Dolenjska in Primorska d.o.o.

 

INFORMATION:

E: mpkoper@arriva.si

T: 05 6625 105

W: www.arriva.si

CONTACTLESS KOPER CARD PLUS CARDS

New contactless Koper Card Plus cards  are available in four motives.
KP knjizica bus_preview2_-page-004

The VALUE CARD bears no name and is transferable. It will provide a free-of-charge change of buses within 30 minutes* from the payment/validation for the first bus travel. The value Koper Card Plus card will be chargeable with up to € 50 credit.

The TIME CARD will replace the currently valid monthly tickets. It is issued to a specific holder and is not transferable. It enables an unlimited number of rides on all city bus routes. The monthly time card can only be obtained from the Koper Bus Station selling point, Kolodvorska 11, where we will register the right of use for an individual type of monthly time card. When buying the time card for the first time, you will have to identify yourself with an ID document, but without any ID photo to be put on.
KP knjizica bus_preview2_-page-005

The time cards can be topped at the ticket vending machine and any other selling point, where the monthly validity of the card can be renewed for the next month after paying for the appropriate monthly ticket. In addition to a monthly ticket, the time card can be topped up with a credit (up to €50) which is then used in the same way as cash or for paying for other services that will be included in the Koper Card Plus system. If you have a valid monthly ticket loaded on your time card, the system registers the monthly ticket and does not deduct the amount of fare. When the system detects that no valid monthly ticket is loaded on the card, it automatically deducts the fare from the balance on the card.

The Koper Card Plus is permanent.

Switching buses within 30 minutes can be used only by passengers who played the ride with Koper Card Plus. 

PROTECTION, LOSS, THEFT OF THE CARD

The Koper Card Plus may be kept in a hard or soft plastic wrap. When validating the card, it is not necessary to take out the card from the wrap, witch can be attached to a pendant or a strap, but in no case the card should be holed as it contains a chip with an antenna. The card may be kept in the wallet or purse without any fear to cause discharge by a magnet or other type of damage to other bank or credit cards. It is recommended to take out the smart card prior validation in order that the validator will properly recognize it, if other no-contact cards are kept beside it.


Loss or theft of a Koper Card Plus must be immediately reported on the telephone no. +386 (0)5 6625 105 before going to our ticket selling point at the Koper Bus Station, Kolodvorska 11. The costs of replacement of a lost or stolen card is EUR 10 (handling costs: EUR 7.5 and card: EUR 2.5).


Time card: an ID document will be required upon the issue of a new card. As all time cards are issued to the name, monthly bus fares and other credit value may be refunded to the newly issued card (refund will be made only 48 hours after the loss or theft has been reported).

Value card: as the card holds no name, any credit existing before the loss or theft is non-refundable. 


If you find a card, please return it to the Arriva Ticket Office (Koper Bus Station at Kolodvorska 11).

SALE AND TOPPING-UP OF CARDS

kartomatYou can also buy value cards at ticket vending machines, which means that the Koper Card Plus is available 24 hours a day.

 

The purchase procedure at a ticket vending machine is simple. The button "Nakup nove kartice" (Buy new card) appears at the bottom of the touch screen. The purchase procedure starts when you press the button. First select the method of payment (cash, bank or credit card, Moneta) and pay for the card. The price is the same as at other points of sale, i.e. €2.5. The ticket vending machine issues the card and the procedure is completed. If you buy a card with cash and insert more than €2.5 in the ticket vending machine, the machine instructs you to touch the card scanner with the new card so that the surplus amount can be credited to the card. The ticket vending machine guides the user through the procedure by voice and written instructions on the screen.

 

THE TICKET VENDING MACHINE DOES NOT RETURN CHANGE

If you insert more money than required when paying for a monthly ticket at the ticket vending machine or buying a Koper Card Plus, the surplus amount is added to the selected card as a credit.

Depending on the type of card, you can use the credit to pay for a ride or a monthly ticket for the next month, to pay for a ride for another person or to pay for other services included in the Koper Card Plus system.

If you do not want to add credit to the card in this way, prepare the exact amount when buying a card or topping it up.

WHICH ID DOCUMENTS DO I NEED?

No ID document is required for the purchase of a VALUE Koper Card Plus.

No ID photo is required for the purchase of a TIME Koper Card Plus. The right to use a monthly bus ticket is recorded on the time card.

Different rights require different ID documents.

 

1.      Basic worker’s monthly time card

-      ID document

 

2.      Student’s monthly time card (pupils/students)

-      Duly filled in, signed and stamped Certificate of Recorded Entry issued by a respective school or educational institution.  

-      personal ID document or Index for adults

 

Subsidized school monthly tickets for The city transport of Koper may be obtain by a high school pupil/student who is a holder of an subsidized regional monthly ticket and has to use The city transport of Koper to reach the school.

The city transport is free of charge for children up to 4 years.

You do not need to replace your time card, if your passenger's status changes, only the right to another type of monthly ticket will have to be recorded on your card. 

WHAT CAN I DO AT A TICKET VENDING MACHINE?

kartomatA ticket vending machine enables you to:

  • buy a new Koper Card Plus;
  • top-up the value card with a credit amount;
  • top-up the time card with a monthly ticket and/or credit amount;
  • check the card balance and print it out;
  • extend the subsidised monthly tickets. 

The user interacts with a ticket vending machine via its touch screen. Buttons for selecting the procedures appear on the screen and the user touches them with their fingers.


How do I pay at a ticket vending machine?

  • with banknotes of €5, €10, €20 and €50
  • with €1 and €2 coins
  • with €0.05, €0.10, €0.20 and €0.50 coins not exceeding €10 in total (this restriction is due to technical limitations of the ticket vending machine)
  • with payment and credit cards: Diners, BA Maestro and MasterCard
  • using the Moneta mobile phone application.

The minimum amount of credit at a ticket vending machine is €1 and the maximum is €50.

 

The ticket vending machine does not return change

If you insert more money than required when paying for a monthly ticket at a ticket vending machine or buying a Koper Card Plus, the surplus amount is added to the selected card as a credit.

Depending on the type of card, you can use the credit to pay for a ride or a monthly ticket for the next month, to pay for a ride for another person or to pay for other services included in the Koper Card Plus system.

If you do not want to add credit to the card in this way, prepare the exact amount when buying a card or topping it up.

 

Error in recording

If an error occurs while the ticket vending machine records the credit amount or monthly ticket on the card, please call the following number +386 (0)51 770 770, also specifying the ID number of your card, or write to mpkoper@arriva.si.

BUS RIDE

Validation

It is only possible to enter the bus through the front door next to the driver. The ride must be paid immediately after entering the bus, by validating the card. There is one card reader (validator) on every bus – it is located next to the driver and is intended for paying for the ride for one or several passengers with the same card and/or with a mobile phone.

To validate the card, the user touches the validator with their Koper Card Plus, close to the image of a hand holding a card. The card must be validated upon every entry to a bus, even when switching buses. Free tickets must also be validated.

At the vehicles' exit doors additional readers – validators are instaled, which are used for counting passengers. A counting survey over the passengers and control over the individual departure density will be provided, in order to ensure easier planning of changes in the bus line scheme and timetable. The passenger has to touch-off the validator with the smart card Koper Card Plus when exiting the vehicle.

 

Validation of the value card

Upon validation, the system deducts the amount of a single fare from the credit balance. The deducted amount and the balance on the card appear on the screen. If you switch buses within 30 minutes, touch the validator with the value card and the system will only record the ride. The word PRESTOP (switch) appears on the validator screen. The card balance appears on the screen and no amount is deducted from the card.


Validation of the time card

Upon validation of the time card, the system will first check whether the card has been topped up with a valid monthly ticket. If it has, the system will choose this payment method and will not deduct any credit from the card. The monthly ticket on the Koper Card Plus is valid from the first day of the current month up to the first day of the following month. If the system detects that the card is not loaded with a valid monthly ticket, it will deduct the applicable fare that also includes the 30-minute bus switching option.

If after the validation the card is again in contact with the validator on the same bus, the words ŽE VALIDIRANA (already validated) appear on the screen. The card balance is shown again.


Sound and light signals of the validator

  • GREEN TICK – successful validation is confirmed with a sound signal and a green tick in the upper-left corner. Both signals are also activated when switching buses and validating the card.
  • YELLOW BLINKING LIGHT – A yellow blinking light in the middle of the screen means that the system is functioning and is waiting for the validation.
  • RED CROSS – A small red cross flashes in the upper-right corner, accompanied by a sound signal, thus indicating that the card is invalid.
  • RED LIGHT – A red light in the middle indicates an error or system breakdown.

 

Paying for the rides of several passengers

The rides of several passengers are paid from the available credit on the value or time card. Please tell the driver to select the desired number of tickets on a special terminal and then touch the validator with the card. The 30-minute bus switching period applies to all passengers travelling with you, but only if you travel together.


Free bus switching

To be able to switch buses free of charge you must validate your card each time you switch busses – within 30 minutes from the first validation. The ride on the bus you entered by switching buses can be longer than the 30-minute period and/or can last until the terminal station of the bus route.

Bus switching is considered to be any ride that takes place within 30 minutes after paying for the first ride.

PAYMENTS WITH MONETA

The new system allows also payments with mobile phones. This type of payment does not allow free-of-charge changes of buses within 30 minutes. The information on moneta_logoconnection to the Moneta services are available at www.moneta.si, supported by mobile phones operators Telekom, Simobil and Debitel.


On the bus: this type of payment is available by calling the standard phone number 1899 for payments with Moneta; after making the call, put your mobile phone on the card reader placed next to the bus driver. This type of payment does not allow free-of-charge changes of buses as well as the payment of travels for more than one person.


On the ticket vending machine: follow the instructions on the display, dial 180 on your mobile phone and put your mobile phone on the card reader and recorder.

Call +386 (0)51 770 770 for further information and instructions.

PAYMENT AND CARD VALIDITY CONTROL

Control on the buses is regulated by the Rules on Internal Control of Arriva Slovenia Group and General conditions of transport for passengers and baggage in the city transport of Municipality Koper.

 

The obligation of a user or passenger is to buy a bus ticket before entering the bus and to validate the same at the entry on the bus.


The bus fare payment is controlled at the entry on the bus by a bus driver or a controller of the concession provider Arriva Dolenjska in Primorska d.o.o.

 

Bus tickets and Koper Cards Plus validity are controlled also during the bus ride. On request of an Arriva controller you will have to hand over the bus ticket or Koper Card Plus for further electronic control of bus fare payments and you will have to identify yourself with an ID document containing your personal photo. A passenger without a valid bus ticket or Koper Card Plus will have to leave the bus upon the request of the Arriva controller. If a passenger travels without a valid ticket or Koper Card Plus, or does not want to identify him/herself with an ID document containing a personal photo, the Arriva controller may seize his/her bus ticket or Koper Card Plus.   

 

Bus fare paid by a mobile phone is controlled by the  Arriva controllers in the manner that, upon request, a passenger has to call the phone no. 1899 and has to scan his/her mobile phone on the controller’s card reader, which will verify the payment; the correct payment will be displayed on the controller’s card reader. A passenger, who has not paid for the ride or refuses to undergo the payment control, will have to leave the bus on the controller’s request. Any reference to malfunction of a mobile phone shall be deemed as non-payment of a bus ticket or Koper Card Plus.

 

Users of time cards issued to the name have to identify themselves to the Arriva controller with an ID document containing their personal photo (ID card, passport, driving licence, bike licence, student’s ID Card).

A user or a passenger, who does not validate his/her ticket or Koper Card Plus at the entrance, or does not want to cooperate with the Arriva controller, or does not want to state his/her ticket or Koper Card Plus ID , will be fined with a €40 fine.

The transporter will not refund the damage caused by the seized Koper Card Plus containing a credit balance. Costs of re-issuance of the seized Koper Card Plus shall arise to additional € 50.   

Koper Card Plus benefits

uvodna1

Koper Card Plus brings numerous discounts and gifts at every purchase or service order at the local providers. The offers may be used many times, until 31/5/2015. The complete list of offers is available at www.koper-card.si.

 Read more 

New buses

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With 1 October a new concession period starts at public city passenger transport in Koper. Passengers will now be driving with 12 brand new red buses.

     Read more

Timetables

KP_zemljevid linijTimetables 

Valid timetable information for our services in city passenger transport in Koper and line map.

Timetables 

Price list

Arriva kartice Koper_2City traffic Koper

Valid price list for transport at public passenger line transport in city Koper.

Price list

Selling points

You want to buy or top-up your Koper Card Plus?

nalepka_KopercardOUT90-page-001No problem. One of many ticket selling points is also within your area.

 Ticket selling points

Lost – Found

Izgubljeno-NajdenoWe store found objects for one month at our business units.

If you are not sure, if you really forgot your lost object on our bus, you can call us.

Lost – Found

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Contact

City transport Koper is managed by group Arriva Slovenija.

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